Accessibility Programs:
Leisure Assistant Pass and Access 2 Entertainment
IMAX® Victoria is pleased to participate in the Leisure Assistant Pass and Access 2 Entertainment programs. The terms and conditions of our participation in these two Accessibility programs are as follows:
- IMAX® Victoria will provide 1 admission per visit for an attendant with the purchase of a ticket, or with the use of an IMAX® Victoria Membership, when the Leisure Assistant Pass or Access 2 Entertainment card is presented at the Box Office.
- This offer is valid at the Box Office only and is not available for online bookings.
Who is an Attendant?
An Attendant is an individual who accompanies a person with a disability to provide services that are not provided by employees at the theatre or attraction, such as assisting the person with eating, administering medication, communication need and use of the facilities.
Sensory-Sensitive Screenings
The theatre offers monthly sensory-sensitive screenings, intended for guests who find the immersive IMAX® experience prohibitive. In addition to low lighting and low volume throughout, the doors are left open and movement and discussion during the film is not restricted. Please check the Events Calendar to see a complete list of screenings.
We also offer single use 3M foam earplugs for those with sensitive hearing.
Theatre Accessibility
IMAX® Victoria is wheelchair accessible with space to accommodate up to 6 wheelchairs.
Connect with an Usher upon arrival with your requirements so we can better assist you during your visit.
Guests that need assistance especially with walkers, wheelchairs, scooters, etc., enter and leave via the main ramped entrance. In the theatre, row C is the most accessible, on the same level and does not require stair access.
Due to limited space, large outdoor mobility scooters may be unable to enter the entry vestibule or theatre.
Please note that during the Hollywood Feature there are three stairs to access the washrooms as the gift shop is closed. For washroom access using the entrance way ramp, exit through the same doors you entered, and ask a staff member or the security desk for access to the Royal BC Museum accessible washroom.
Reserved Seating for Wheelchairs and Companions
Wheelchair stalls can be reserved online for shows with reserved seating enabled. They are purple on the online ticketing seat map (seats C5, C6, C7, C15, C16, C17, C27, C28), however you will need to manually select (Seat C4, C8, C14, C19, C26, C29) if you wish for your companion to sit directly beside you. See below for reference.
Unfortunately coupons, such as the Access 2 Entertainment, or Leisure Assistance Pass cannot be redeemed online. Ticket purchases using coupons must be purchased in person at the Box Office to ensure you get the appropriate discount applied.
Closed Captioning
Many of IMAX® Victoria’s programming is closed captioning compatible. Please review this page to see which films currently screening come with CC.
Hearing impaired guests may borrow the CaptiView Closed Captioning Viewing System. The CaptiView system consists of a small, OLED display on a bendable support arm that fits into the theatre seat cup holder. Please ask an usher if you would like to use this system.
Accessible Access Pathways and Entry Points
There are four accessible parking spots in the rear parking lot accessed off Douglas or Superior St and one accessible parking spot directly outside the museum on Belleville Street. There is also a drop off and pickup zone at the main entrance on Belleville.
Please reference the map below to find accessible pathways and entry points to the building.
When leaving IMAX® Victoria, an usher will be able to help you find the best exit to suit your needs.